Analyzing Factors Affecting Smart City Governance

Document Type : Original Article

Authors

1 Ph.D. Student, Department of Information Technology Management, Faculty of Management and Economics, University of Tarbiat Modares, Tehran, Iran.

2 Academic staff member, Department of Information Technology Management, Faculty of Management and Economics, University of Tarbiat Modares, Tehran, Iran.

3 Academic staff member, Department of Management and Entrepreneurship, Faculty of Economics and Entrepreneurship, Razi University, Kermanshah, Iran

4 Master's student, Department of Modern Computer Systems Engineering, Faculty of Modern Sciences and Technologies, Razi University, Kermanshah,

Abstract

Object: Smart cities are emerging as a new model for urban communities, leveraging advanced technologies to enhance quality of life,‌efficiency,‌and sustainability. However,‌the success of these cities hinges significantly on effective collaboration among various stakeholders, including government, private sector, and others.The primary objective of this research is to investigate the factors influencing effective collaboration among stakeholders in smart cities.
Methods:‌ This research is descriptive and employs a qualitative approach using targeted content analysis. The study population includes stakeholders involved in smart city initiatives, such as municipal employees, city councils, municipal management bodies, national and regional governments, urban service companies,‌public utility providers, ICT companies,‌NGOs, international, regional, and multilateral organizations, industry associations, urban planners, universities, and more. Purposive sampling, specifically snowball sampling, was used to select interviewees. Sampling continued until theoretical saturation was reached, meaning no new data emerged. Through interviews with 41 participants from the aforementioned population, theoretical saturation was achieved. Data was collected through interviews, field observations and note-taking, document review,‌or a combination of these methods.‌Reliability was ensured through triangulation.
Results: The research findings indicate that developing a comprehensive and integrated strategy, fostering a collaborative and trust-based culture among stakeholders,‌and creating appropriate infrastructure and investments in various aspects of smart cities are essential. Moreover, the study reveals that factors influencing stakeholder collaboration in smart cities encompass areas such as smart city infrastructure, crisis management and public safety, human resource management,‌ related diversification (homogeneity), smart city strategy, knowledge and expertise,‌smart city governance, smart energy management, smart city economy, and smart city culture.

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Governance and Development
Volume 5, Issue 2
June 2025
Pages 73-98

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